Questions We Hear Before Every Engagement

Yes. AI is only used to accelerate routine technical work (code scaffolding, testing). Security validation, data access, and regulatory compliance are always performed and approved by a senior human team before the system goes live. No sensitive client data is processed by third-party AI without contractual control.

It depends on scale and complexity. A Discovery Sprint (2–4 weeks) produces a specific implementation timeline for your needs — we don't give generic estimates before understanding your actual operational conditions.

Every Enterprise Managed Service engagement includes a response SLA agreed at the start of the contract — not a verbal promise. Service level details (response time, escalation) are discussed and agreed upon before the contract is signed.

No. You begin with a standalone, paid Discovery Sprint — producing a scope document and concrete recommendations. The decision to move into full implementation is made after you see the Discovery Sprint results, not before.

Yes — one of our core service areas is integrating with existing ERP, HRIS, or legacy platforms without disrupting ongoing operations.

Form submission data is managed through our form provider and stored in accordance with our Privacy Policy. For systems we build and manage, storage locations and deployment models are determined together with you during engagement, following your compliance and data governance requirements.

Ownership of deliverables and rights to the code are explicitly governed in the Statement of Work (SOW)/contract of each engagement.

We don't display public pricing because cost depends heavily on the scope and complexity of your operations. The Discovery Sprint produces an estimate specific to your needs before any full-implementation commitment.

We are a legal PT entity (PT Sahaware Teknologi Indonesia) with formal contracts and complete documentation, supporting corporate procurement and due-diligence processes. Every engagement comes with a clear SLA document and contract.

Technical documentation and deliverables that belong to you are prepared so the system can be transitioned. Handover and termination terms are governed in the contract.